TOKYO STAYS KNOWLEDGE BASE
Clear answers
before you travel.
Room facts, capacity, facilities, transport, and the enquiry process come from one shared knowledge base. Variable or unverified items are clearly marked for human confirmation.
Availability & bookingAre the rooms shown on the site definitely available?+
Not necessarily. The site shows a 12-month availability guide based on Airbnb calendar sync and manual updates, but “open to enquire” is not a confirmed booking. Sync can lag, so a human still checks your dates and guest count with the host.
Human confirmation requiredAvailability & bookingHow much is the stay, and why is there no fixed price?+
Choose room(s), dates, and guest count on the enquiry page to estimate nightly fees, cleaning, and extra-person charges while checking the latest calendar. Each room’s base rate includes five guests; combined rooms add those included counts, and guests above the combined count cost JPY 1,000 per person per night. Discounts, final price, and booking acceptance still require human confirmation.
Human confirmation requiredRoom matchingWhich rooms are best for 10 or more guests?+
Start with Ueno 6F (up to 15), Ueno 5F (up to 11), or Kinshicho A (up to 15). The final match also depends on children, preferred bedroom/bathroom count, dates, and availability.
Room matchingCan both Ueno units be booked together, and for how many people?+
You can enquire about booking Ueno 5F and 6F together for up to 26 guests in total. Both units must be checked for the same dates before this can be confirmed.
Human confirmation requiredRoom matchingCan we book multiple units in the same Kinshicho building?+
Yes. Kinshicho A (6F duplex), B1 (2F, two toilets), B2 (3F, two toilets), B3 (4F, two toilets), and C (5F, one toilet) are in the same building, and any of the five units can be combined for the same dates. Availability is shown separately for each unit, and every selected unit requires a final availability check.
Human confirmation requiredRoom matchingWhich room works for two families or a three-generation trip?+
Ueno 5F has two bedrooms set apart from each other, useful for two families or generations wanting separate rest areas. For more guests, three bedrooms, or more bathrooms, compare Ueno 6F and Kinshicho A.
Facilities & familiesAre the properties suitable for children?+
Several units include a children’s area, toys, or books, and the Kinshicho building has a shared playroom. Suitability also depends on age, stairs, and sleeping arrangements, so tell us each child’s age.
Facilities & familiesWhich baby items can be requested?+
At Kinshicho you may request a baby cot, high chair, bath seat, and children’s tableware. Supplies are limited, so include the number of infants and required items; availability must be checked for your dates.
Human confirmation requiredFacilities & familiesWhich rooms have a home cinema, Switch, or sports streaming?+
Ueno 5F has a 100–120-inch projector and Nintendo Switch, and DAZN can be requested in advance. Kinshicho A, B, and C also list a home cinema. Confirm equipment and programme conditions before arrival.
Facilities & familiesCan we cook and do laundry?+
Kinshicho A, B, and C are confirmed to have a full kitchen and washer/dryer facilities, convenient for longer stays. Exact kitchenware and laundry details for Ueno should be reconfirmed by unit.
Facilities & familiesHow many toilets and bathrooms are there?+
Confirmed details: Ueno 6F has two toilets and two bathing areas; Kinshicho A has three toilets and two bathing areas; B has two toilets; C has one toilet. Ask us to verify the full Ueno 5F setup.
Facilities & familiesIs there Wi-Fi, air conditioning, towels, and toiletries?+
This can vary by property, date, or booking. Please include it in your enquiry so a human advisor can confirm it.
Human confirmation requiredRoom matchingWhat is the exact bed and bedding configuration?+
Some units include double beds, twin bedrooms, futons on tatami, or a loft sleeping area, but the exact mix varies. Tell us the adult/child breakdown and whether separate beds are needed so we can provide the correct bedding plan.
Human confirmation requiredLocation & transportHow far are the Ueno properties from stations and attractions?+
Ueno 6F is about a 3-minute walk from Shin-Okachimachi Station. Ueno 5F is in the wider Ueno area, with Ameyoko and Ueno Park described as walkable. Exact routes are confirmed once the unit is selected.
Location & transportHow far are the Kinshicho properties from the stations?+
The Kinshicho room types are listed as roughly a 10–12-minute walk from Kinshicho or Kikukawa Station. If travelling with children, older guests, or large luggage, mention your walking needs.
Location & transportHow do we get there from Narita or Haneda, and is airport transfer available?+
The best route depends on the airport, arrival time, group size, luggage, and final property. No fixed airport-transfer service is currently confirmed; ask for suitable public transport or vehicle options after the room is selected.
Human confirmation requiredLocation & transportIs parking available?+
The Kinshicho building has two parking spaces that require advance reservation. Provide dates, vehicle type, and dimensions so availability, conditions, and fees can be checked. Dedicated parking at Ueno is not confirmed.
Human confirmation requiredLocation & transportCan you send the exact address before booking?+
The site first provides the area, nearby station, and approximate walking time. The exact address and arrival route are shared through the appropriate process after the room and booking are confirmed.
Arrival & stayWhat are the check-in and check-out times?+
Check-out is at 10:00 a.m. The check-in time follows the latest information on the relevant Airbnb listing and host confirmation. Request early arrival or luggage storage in the enquiry for a human check.
Human confirmation requiredArrival & stayCan we check in early, check out late, or store luggage?+
These requests depend on same-day bookings, cleaning, and host rules and cannot be guaranteed in advance. Include your flight/arrival time, luggage count, and preferred timing for manual confirmation.
Human confirmation requiredArrival & stayIs it self check-in, and what if we arrive late at night?+
Entry instructions and acceptable arrival times must be confirmed for the selected room after booking. For late-night arrival, send your expected time, flight, and contact details in advance; do not rely on an automated reply alone.
Human confirmation requiredArrival & stayIs there cleaning or towel/linen replacement during the stay?+
This can vary by property, date, or booking. Please include it in your enquiry so a human advisor can confirm it.
Human confirmation requiredAvailability & bookingWhat is the minimum stay, and can we book one night?+
TOKYO STAYS does not add a separate minimum-stay restriction. A one-night enquiry can be submitted when the date is open to enquiry, subject to final host confirmation.
Human confirmation requiredAvailability & bookingWhere do we book and pay after the enquiry?+
This site is for pre-booking consultation only and does not place a booking or charge you. After a human confirms availability, the final amount, and the official payment method, the guest pays 20% of the room fee as a deposit. The host provides the timing and method for the remaining 80% room fee and cleaning fee in writing. The booking is established after the host confirms receipt of the required payment. Do not pay an unverified account.
Human confirmation requiredAvailability & bookingIs a deposit required, and can you issue a receipt or invoice?+
After availability, the final amount, and the official payment method are confirmed, 20% of the room fee is paid as a booking deposit. The host provides the timing and method for the remaining 80% room fee and cleaning fee in writing. Deposit refund terms and receipt/invoice availability require confirmation for the actual booking method.
Human confirmation requiredAvailability & bookingAre discounts available for groups, longer stays, or combined rooms?+
The calculator uses only the configured standard room and cleaning fees; it does not automatically apply or promise discounts. Add any group, longer-stay, combined-room, or other discount request to the enquiry for human review based on dates, availability, and actual conditions.
Human confirmation requiredAvailability & bookingWhat is the cancellation and refund policy?+
This consultation site does not set or promise cancellation/refund terms. The applicable policy depends on the final room, rate plan, and actual booking channel; review the formal booking terms before payment.
Human confirmation requiredRules & special casesAre smoking, pets, or parties allowed?+
The current knowledge base does not support a blanket promise. State your specific request and wait for the host’s unit-level confirmation. Do not assume smoking, pets, or parties are allowed without explicit permission.
Human confirmation requiredRules & special casesCan we add guests later or invite visitors?+
Guest-count changes affect capacity, price, safety, and the formal booking. Report and confirm any change before arrival. Never exceed the room maximum or bring unregistered overnight guests without approval.
Human confirmation requiredRules & special casesIs it suitable for older guests, wheelchair users, or guests with limited mobility?+
Photos alone are not enough to determine accessibility. Split levels, floor, entrance steps, lift access, door widths, bathrooms, and beds all matter. Tell us wheelchair dimensions, stair ability, and step-free requirements for a detailed check.
Human confirmation requiredRules & special casesWhat should we do during an earthquake, typhoon, or emergency?+
On arrival, review the evacuation route and host emergency instructions. If personal safety is at risk, call Japan’s emergency numbers first (police 110; fire/ambulance 119) and then contact the accommodation. The automated advisor is not an emergency service.
Contact & repliesWhich languages can I use for an enquiry?+
The site supports Simplified Chinese, Traditional Chinese, Japanese, English, and Korean. It initially follows your browser language, can be switched manually, and lets you select a preferred reply language in the enquiry form.
Contact & repliesWhat information should I provide in my first enquiry?+
Please provide check-in/out dates, numbers of adults/children/infants, children’s ages, preferred area or room, and contact method. Also mention separate-bed needs, baby items, parking, late arrival, mobility needs, or multiple-room requests.
Contact & repliesHow soon will I receive a reply?+
After submission, you receive an enquiry number and the request moves to human review. Because availability, price, and special needs must be checked together, no fixed reply time is promised. Enter accurate contact details and flag near-term stays.
Human confirmation requiredContact & repliesWhat can the automated advisor confirm?+
The automated advisor can explain confirmed capacity, known facilities, location facts, and the enquiry process, and help structure your needs. Availability, final price, payment, cancellation terms, special arrangements, and unrecorded facts always require a human.
Contact & repliesWhat if I entered the wrong dates, guest count, or contact details?+
Send the correction promptly through the same contact method and include the original enquiry number. Date or guest-count changes can affect the room, availability, and price, so everything must be rechecked.
Human confirmation requiredStill need help?